AI Assistant Provider

Use Environment → AI Provider to define AI assistant configuration for an environment

This feature is available only in the Docker / On‑Premise deployment, and if you are an Environment Manager.

If you need access, contact your administrator or our sales team.

How It Works

• The configuration set on the Environment level applies to the entire environment

• It affects all AI Engine applications running in that environment

• It serves as a fallback if no higher-level configuration is defined

Configuration Priority

AI configuration is resolved in the following order:

1. Organization level

2. Environment level

3. AI Engine application level

This means:

• If Organization-level configuration exists, it overrides Environment settings

• If not, the Environment-level configuration is used

• If neither is defined, the system falls back to the AI Engine application level

What You Can Configure

The Environment AI Provider configuration uses the same setup as the global configuration.

You will define:

• Model

• Provider

• Credentials (API Key / Endpoint / JSON / Location)

See full setup guide: Define AI Provider

When to Use Environment-Level Configuration

Use Environment-level configuration when:

• You do not want to define configuration for every Organization

Notes

• Environment configuration overrides AI Engine configuration

• Organization configuration overrides Environment configuration

• Credentials are stored securely and are not visible after saving

• You can test the connection before saving

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