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Current Version
  • DecisionRules Documentation
  • DecisionRules Academy
  • API
    • API Introduction
    • API Keys
      • Solver API Keys
      • Management API keys
      • BI API keys
    • Rule Solver API
    • Management API
      • Rule Migration Strategies
      • Deprecated Endpoints
    • Console Logs API
    • Business Intelligence API
      • Deprecated Endpoints
    • Datacenters & Locations
      • Global Cloud
      • Regional Cloud
    • Apache Kafka Solver API
    • Endpoint Settings
    • Archive
      • Rule Flow Solver API (DEPRECATED)
  • AI Assistant
    • About Assistant
  • RULES
    • Rules Introduction
    • Rule List
    • Rule Mode
    • Common Rule Features
      • Input & Output Model
        • Simple Editor
        • JSON Editor
      • Test Bench
      • Rule Alias
      • Rule State
      • Versioning
      • Rule Variables
      • Execution Strategy
      • Rule Dependencies
      • Rule Export & Import
        • Rule Export
        • Rule Import
        • Managing Decision Table in Excel/Google Sheets
        • Deprecated Formats: XLSX v.1 and CSV
      • Tags
      • Rule Comparison
        • Decision Table Comparison
        • Decision Tree Comparison
        • Scripting Rule Comparison
      • Rule Lock
      • Teamwork Indicator
      • Event Timeline
    • Data Types & Functions
      • Supported Data Types
      • Operators and Functions
        • Basic operators
        • Date operators
        • Functions
          • Logical Functions
          • Math Functions
          • Date and Time Functions
          • Text Functions
          • Data Functions
          • Array Functions
          • Integration functions
          • Functions and JSON
    • Decision Table
      • Table Designer
        • Table Operations
          • Filter Values
          • Valid Values
          • Sorting
      • Binding to Model
    • Decision Tree
      • Tree Designer
    • Workflow
      • Workflow Designer
      • Workflow Nodes Overview
      • Workflow Limits
    • Scripting Rule
      • Custom functions in Scripting Rules
      • Calling external API within ScriptingRules
      • Use Rule Variables in Scripting Rules
      • Call Embedded Rules in Scripting Rules
      • Tips
    • Rule Flow
      • Rule Flow Designer
      • Rule Flow Mapping
      • Rule States in Rule Flow
      • Warnings & Errors
      • Rule Flow Limits
  • SPACE
    • Space Introduction
    • Space Info
    • Dashboard
    • Access
    • API Keys
    • Audit Logs
  • Organization
    • Organization Introduction
    • Organization List
    • Members
    • Teams
    • Spaces
    • Space Roles
    • Policies
    • Statistics
    • Settings
  • Profile
    • Profile Introduction
    • General
    • Dashboard
    • Plans
    • Add-ons
    • Limits
      • Plan Limits Explained
    • Subscriptions
    • Invoices
  • Access
    • Sign Up & Login
    • Invitations & Permissions
    • Single Sign-On (SSO)
  • Business Intelligence
    • Audit Logs
    • Power BI Connectivity
      • Create a Power BI Report
      • Connect Power BI to Business Intelligence API
      • Connecting from Power BI (deprecated)
      • Connect DecisionRules to Power BI Using Our Custom Connector
  • OTHER DEPLOYMENT OPTIONS
    • Regional Cloud
      • Region Specific API URLs
    • Docker & On-Premise
      • Environment Variables
      • Redis Connection Modes
      • DecisionRules Application
        • Minimal Requirements
        • DecisionRules Server
        • DecisionRules Client
        • DecisionRules Business Intelligence
        • Networking Between Docker Containers
      • Setup Single Sign-On (SSO)
        • Set up Microsoft Entra ID SSO
        • Set up Google SSO
      • Docker Showcase App
        • Showcase
        • Showcase + Business Intelligence
      • AWS Setup
        • AWS ECS/Fargate
        • Cache - Amazon ElastiCache
      • Microsoft Azure Setup
        • Database - Azure CosmosDB
        • Cache - Azure Cache for Redis
        • Azure Container Apps
      • Azure Red Hat OpenShift
      • Google Kubernetes Engine (GKE)
      • Kubernetes Setup
        • Kubernetes Setup with Business Intelligence
      • Logging options
      • CD/CI Pipelines
        • Azure DevOps CICD Pipelines
        • Using Migration script (old way)
      • Offline License
  • SDK and Integrations
    • Languages / Frameworks
      • SQL Server
      • Oracle PL/SQL
      • PostgreSQL
      • JavaScript
      • Java Spring Example
      • PHP Library
      • Python Library
      • .NET Library
      • Google Tag Manager
    • Excel Add-in
  • Terms & Conditions
    • Terms and Conditions
    • Privacy Policy
    • Service Level Agreement
      • Community Support
      • Standard Cloud (SaaS)
      • Silver SLA
      • Gold SLA
      • Custom SLA
    • Sub-Processor List
  • Product Updates
    • Release Notes
      • Public Cloud
      • On-Premise / Private Cloud
    • Major Updates
      • Changes in Version 1.19.0 (10/2024)
      • Changes in Version 1.20.0 (4/2025)
    • Roadmap
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  1. Terms & Conditions
  2. Service Level Agreement

Community Support

DecisionRules offers different types of SLA. Community Support, Standard Cloud, Large Cloud, and in case we are not matching with your expectations, there is also the possibility of the Custom SLA

Last updated 1 year ago

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Other SLA: and .

Community Support

Through , Community Support enables people the tools they need to contribute to the DecisionRules topics and issues they care about.


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Custom SLA
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