Terms and Conditions
Last updated: December 14, 2025
Please read these terms and conditions carefully before using Our Service.
Interpretation and Definitions
Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
Definitions
For the purposes of these Terms and Conditions:
Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
Account means a unique account created for You to access our Service or parts of our Service.
Country refers to: Czechia
Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to DecisionRules Services s.r.o., ID No. 19338805, with its registered office at Anglická 140/20, 120 00 Prague 2 registered in the Commercial Register kept by the Municipal Court in Prague, File No.: B 384971.
Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
Feedback means feedback, innovations or suggestions sent by You regarding the attributes, performance or features of our Service.
Free Trial refers to a limited period of time that may be free when purchasing a Subscription.
Services refer to the DecisionRules software platform, its features, functionalities, and related support provided by the Company through the Website, primarily on a subscription basis.
Orders mean a request by You to purchase Services from Us.
Promotions refer to contests, sweepstakes or other promotions offered through the Service.
Service refers to the Website.
Subscriptions refer to the services or access to the Service offered on a subscription basis by the Company to You.
Terms and Conditions (also referred as "Terms") mean these Terms and Conditions that form the entire agreement between You and the Company regarding the use of the Service.
Third-party Social Media Service means any services or content (including data, information, products or services) provided by a third-party that may be displayed, included or made available by the Service.
Website refers to Decisionrules.io, accessible from decisionrules.io, app.decisionrules.io and docs.decisionrules.io
You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
Acknowledgment
These Terms and Conditions constitute a legally binding agreement (the "Agreement") between You and the Company, governing Your access to and use of the Service. This Agreement sets out the respective rights and obligations of all users, visitors, and others who access or use the Service (collectively, "Users").
Your access to and use of the Service is conditioned on Your acceptance of and compliance with these Terms and Conditions. These Terms and Conditions apply to all visitors, users and others who access or use the Service.
By accessing or using the Service You (a) acknowledge that You have read and understood this Agreement in its entirety; (b) represent that You have the legal authority to bind Yourself or the legal entity You represent to this Agreement; and (c) agree to be legally bound by all of its terms. If You do not agree to these terms, You must not access or use the Service.
The Service is intended for business users and is not available to individuals under the age of 18 or to any Users previously suspended or removed from the Service by the Company. By using the Service, You represent and warrant that You meet these eligibility requirements.
Your access to and use of the Service is also conditioned on Your acceptance of and compliance with the Privacy Policy of the Company. Our Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your personal information when You use the Application or the Website and tells You about Your privacy rights and how the law protects You. Please read Our Privacy Policy carefully before using Our Service.
Placing Orders for Services
By placing an Order for Services through the Service, You warrant that You are legally capable of entering into binding contracts.
Your Information
If You wish to place an Order for Services available on the Service, You may be asked to supply certain information relevant to Your Order including, without limitation, Your name, Your email, Your phone number, Your credit card number, the expiration date of Your credit card, Your billing address, and Your shipping information.
You represent and warrant that: (i) You have the legal right to use any credit or debit card(s) or other payment method(s) in connection with any Order; and that (ii) the information You supply to us is true, correct and complete.
By submitting such information, You grant us the right to provide the information to payment processing third parties for purposes of facilitating the completion of Your Order.
Order Cancellation
We reserve the right to refuse or cancel Your Order at any time for certain reasons including but not limited to:
Services availability
Errors in the description or prices for Services
Errors in Your Order
We reserve the right to refuse or cancel Your Order if fraud or an unauthorized or illegal transaction is suspected.
Your Order Cancellation Rights
As our Service is provided on a business-to-business (B2B) basis, the statutory cancellation rights and cooling-off periods applicable to consumer contracts do not apply.
The terms for canceling a Subscription are exclusively governed by the "Subscriptions" and "Termination" sections of this Agreement. Once a Subscription fee has been paid for a specific billing period, it is non-refundable, except as expressly provided in the "Refunds" section or as required by mandatory law.
Service Availability and Information
The Company will use commercially reasonable efforts to make the Service available to You 24 hours a day, 7 days a week, except for: (a) planned downtime (of which We shall give advance notice via the Service or email), and (b) any unavailability caused by circumstances beyond Our reasonable control, including, for example, an act of God, act of government, flood, fire, earthquake, civil unrest, act of terror, strike or other labor problem, Internet service provider failure or delay, or denial of service attack.
We strive to ensure that all information on our Website is accurate. However, the definitive and binding description of the Service's functionality and features is exclusively provided in the official Documentation. In the event of any discrepancy between marketing materials on the Website and the Documentation, the Documentation shall prevail. The price applicable to Your Order is the price that was confirmed to You at the time of purchase. We reserve the right to correct any typographical errors or inaccuracies in any information, provided such correction does not materially alter the terms of Your existing Subscription.
Prices Policy
Prices for the Service displayed on the Website are for informational and illustrative purposes only and do not constitute a binding offer.
The binding and final price for the Service is the price specified in the individual order form, quote, or order confirmation provided to You by the Company (the "Order"). This price shall remain fixed for the duration of the initial Subscription term specified in the Order.
Any changes to pricing for subsequent renewal terms are governed exclusively by the "Fee Changes" section of this Agreement. All payments are due in the currency specified in the Order, and You are responsible for any applicable taxes, including VAT and any and all fees or costs associated with the payment transaction, including but not limited to bank fees, cross-border transaction fees, and card processing fees.
Payments
All Services purchased are subject to a one-time payment. Payment can be made through various payment methods we have available, such as Visa, MasterCard, Affinity Card, American Express cards or online payment methods (PayPal, Stripe, for example).
Payment cards (credit cards or debit cards) are subject to validation checks and authorization by Your card issuer. If we do not receive the required authorization, We will not be liable for any delay or non-delivery of Your Order.
Cross-Border Transaction Costs and Payment Terms
In the event of any cross-border transaction costs (i.e., bank and wire transfer fees) or if the Client is required by any applicable domestic or foreign law or regulation to withhold or deduct a portion of the payments, the amount payable to the Contractor shall be increased by the amount necessary for the Contractor to receive an amount equal to the amount it would have received if no withholdings or deductions had been made. The parties will cooperate in good faith to minimize any adverse tax consequences from cross-border transactions. The wire transfer must be made by the Client with the “OUR” option, which means that the transfer fees are expected to be paid before the transfer initiation, so the fees are paid by the Client. The prices in this Order Form are final, excluding tax, which will be handled on each side separately. For the Czech Republic, VAT is 21%.
Tax Exemption and Price Guarantee Clause for Non-EU Clients
All transactions conducted with clients located outside the European Union (EU) are exempt from VAT (Value Added Tax) and any other applicable EU taxes. Clients must provide appropriate proof of their location outside the EU to qualify for this exemption. This tax exemption applies to all products and services offered by our company and is in accordance with applicable tax regulations. Furthermore, any withholding tax or similar levies imposed by non-EU jurisdictions shall not affect the final price to be received by the recipient. The client is responsible for any such taxes, and the amount payable to the recipient must be made in full, without deductions. This ensures that the recipient receives the full agreed price, irrespective of any tax obligations in the client's country.
Subscriptions
Subscriptions
The Service is offered on a paid subscription basis (a "Subscription"). By purchasing a Subscription, You gain the right to access and use the Service in accordance with the plan You select for a defined term (the "Subscription Term").
Unless specified otherwise in Your Order, Your Subscription will automatically renew for successive periods equal in length to the original Subscription Term, unless either party gives the other written notice of its intent not to renew at least thirty (30) days prior to the end of the then-current term.
You may cancel the automatic renewal of Your Subscription at any time through Your Account settings page or by providing written notice to the Company. To be effective for the upcoming renewal, such notice must be provided in accordance with the notice period set forth in the preceding paragraph. Upon such cancellation, Your Subscription will remain active until the end of the then-current Subscription Term, and You will not be charged for any subsequent terms.
As stated in our Refunds, fees for the current, active Subscription Term are non-refundable.
Billing
You shall provide the Company with accurate and complete billing information including full name, address, state, zip code, telephone number, company ID number, and a valid payment method information.
Should automatic billing fail to occur for any reason, the Company will issue an electronic invoice indicating that you must proceed manually, within a certain deadline date, with the full payment corresponding to the billing period as indicated on the invoice.
Fee Changes
The Company, in its sole discretion and at any time, may modify the Subscription fees. Any Subscription fee change will become effective at the end of the then-current Subscription period.
The Company will provide You with reasonable prior notice of any change in Subscription fees to give You an opportunity to terminate Your Subscription before such change becomes effective.
Your continued use of the Service after the Subscription fee change comes into effect constitutes Your agreement to pay the modified Subscription fee amount.
Refunds
Due to the business-to-business nature of our Service, all fees are non-refundable. This includes, but is not limited to, fees for the initial Subscription Term, any renewal terms, and any unused portion of the Service if You choose to cancel Your Subscription before the end of the term.
The Company is not obligated to provide any refunds or credits for partial Subscription periods or unused time. This non-refundable policy shall apply at all times, except where mandatory applicable law provides otherwise.
Notwithstanding the foregoing, the Company may, in its sole and absolute discretion, choose to offer a refund, discount, or credit in specific instances on a case-by-case basis. Any such refund shall be subject to deductions for transaction costs, payment processing fees (e.g., from Stripe or other providers), or any other unrecoverable costs incurred by the Company in connection with the original payment or the refund itself. The final refund amount will be the net amount after all such deductions Any such decision shall not be construed as a waiver of this policy or establish any precedent for future requests.
Free Trial
The Company may, at its sole discretion, offer a Subscription with a Free Trial for a limited period of time.
You may be required to enter Your billing information in order to sign up for the Free Trial.
If You do enter Your billing information when signing up for a Free Trial, You will not be charged by the Company until the Free Trial has expired. On the last day of the Free Trial period, unless You canceled Your Subscription, You will be automatically charged the applicable Subscription fees for the type of Subscription You have selected.
At any time and without notice, the Company reserves the right to (i) modify the terms and conditions of the Free Trial offer, or (ii) cancel such Free Trial offer.
Promotions
Any Promotions made available through the Service may be governed by rules that are separate from these Terms.
If You participate in any Promotions, please review the applicable rules as well as our Privacy policy. If the rules for a Promotion conflict with these Terms, the Promotion rules will apply.
User Accounts
When You create an account with Us, You must provide Us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of Your account on Our Service.
You are responsible for safeguarding the password that You use to access the Service and for any activities or actions under Your password, whether Your password is with Our Service or a Third-Party Social Media Service.
You agree not to disclose Your password to any third party. You must notify Us immediately upon becoming aware of any breach of security or unauthorized use of Your account.
You may not use as a username the name of another person or entity or that is not lawfully available for use, a name or trademark that is subject to any rights of another person or entity other than You without appropriate authorization, or a name that is otherwise offensive, vulgar or obscene.
Reference and Marketing
If You are using the Service on behalf of a company or other legal entity (as defined in "You" ), You hereby grant the Company (Us ) a non-exclusive, worldwide, royalty-free, and perpetual right and license to use Your business name and logo (collectively, "Your Marks") in Our marketing and promotional materials.
This includes, but is not limited to, displaying Your Marks on Our Website (e.g., in a customer reference list), in sales presentations, and in other marketing collateral.
You represent and warrant that You have the authority to grant this license.
If You do not wish for Your Marks to be used in this manner, You may opt-out at any time by sending a clear written notice to Us at [email protected]. Upon receipt of such notice, We will cease any new use of Your Marks and use commercially reasonable efforts to remove them from Our publicly available materials within a reasonable timeframe
Your Feedback to Us
You assign all rights, title and interest in any Feedback You provide the Company. If for any reason such assignment is ineffective, You agree to grant the Company a non-exclusive, perpetual, irrevocable, royalty free, worldwide right and license to use, reproduce, disclose, sub-license, distribute, modify and exploit such Feedback without restriction.
Links to Other Websites
Our Service may contain links to third-party web sites or services that are not owned or controlled by the Company.
The Company has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party web sites or services. You further acknowledge and agree that the Company shall not be responsible or liable, directly or indirectly, for any damage or loss caused or alleged to be caused by or in connection with the use of or reliance on any such content or services available on or through any such web sites or services.
We strongly advise You to read the terms and conditions and privacy policies of any third-party web sites or services that You visit.
Termination
Termination by Us
We may suspend your access to the Service or terminate your Account and these Terms for the following reasons:
Non-payment
If your subscription fees are overdue, we will follow our automated dunning process managed by our payment provider.. If the due amount is not successfully paid after this process completes (currently after approximately 3 weeks), or if an invoice remains unpaid 7 days after its due date, we reserve the right to suspend your access to the Service. If the outstanding amount is not paid within 30 days of the original due date, we may terminate your Account.
Material Breach
We may suspend or terminate your Account and access to the Service immediately and without prior notice if you engage in a material breach of these Terms. A material breach includes, but is not limited to:
any violation of the "Intellectual Property" or usage restriction clauses,
use of the Service for any illegal, fraudulent, or prohibited activities,
abuse of our resources, such as generating excessive API calls that impair the Service's performance (spamming, denial-of-service behavior,
any use of the Service that has a negative impact on our shared infrastructure and degrades the service for other users.
Other Reason
We may also terminate your subscription by providing you with at least 30 days' written notice in cases where we discontinue the Service or significantly change our product offerings.
Termination by You
You may terminate your subscription at any time by sending a request to us via email at [email protected] or through your Account settings, if available. The termination will take effect at the end of your current billing period, and you will not be charged for the subsequent period. No refunds will be provided for any remaining portion of your current term.
Effects of termination
Upon termination of these Terms, for any reason:
your right to access and use the Service will cease immediately,
all outstanding fees owed to the Company up to the effective date of termination will become immediately due and payable,
we may, at our discretion, delete all of your data, content, and information associated with your Account in accordance with our Privacy Policy and applicable law. It is your responsibility to export your data prior to termination
Limitation of Liability
This Section applies to all claims arising from a breach of these Terms.
To the maximum extent permitted by applicable law, the Company shall not be liable for any lost profits, loss of revenue, loss of business opportunity, loss of data, loss of goodwill, business interruption, or any other indirect, consequential, or special damages, regardless of the legal theory under which such damages are sought.
The Company's total aggregate liability for any and all claims for direct damages arising out of or in connection with these Terms or the Service shall be strictly limited to a maximum aggregate amount of USD 300 (three hundred US dollars).
Notwithstanding any other provision in these Terms, nothing in this "Limitation of Liability" section shall limit or exclude any liability that cannot be limited or excluded under mandatory Czech law.
Warranties and Disclaimers
The Company warrants that, during an active Subscription Term, the Service will perform substantially in accordance with the official Documentation. Your exclusive remedy for a breach of this warranty shall be, at the Company's sole discretion, to either: (a) use commercially reasonable efforts to correct the non-conformity, or (b) provide a reasonable workaround.
Except for the express limited warranty provided in the paragraph above, the Service is provided on an "as is" basis. We do not warrant that the Service will be error-free or that its operation will be uninterrupted. The Company disclaims all other warranties, whether express, implied, statutory, or otherwise, to the maximum extent permitted by applicable law.
Governing Law
The laws of the Country, excluding its conflicts of law rules, shall govern this Terms and Your use of the Service. Your use of the Application may also be subject to other local, state, national, or international laws.
Disputes Resolution
The parties agree to resolve any dispute arising out of or in connection with these Terms through the following sequential process:
The party raising the dispute shall first provide written notice to the other party, and both parties shall engage in good-faith negotiations for a period of at least thirty (30) days to attempt to resolve the matter informally
If the dispute is not resolved through informal negotiation within the thirty (30) day period, the dispute shall be finally settled under the Rules of Arbitration of the Arbitration Court attached to the Czech Chamber of Commerce and the Agricultural Chamber of the Czech Republic by one or more arbitrators appointed in accordance with the said Rules. The arbitration shall take place in Prague, Czech Republic, and the language of the proceedings shall be English
Nothing in this section shall prevent either party from seeking injunctive or other equitable relief from a court of competent jurisdiction to prevent the actual or threatened infringement, misappropriation, or violation of a party's copyrights, trademarks, trade secrets, patents, or other intellectual property right
United States Federal Government End Use Provisions
If You are a U.S. federal government end user, our Service is a "Commercial Item" as that term is defined at 48 C.F.R. §2.101.
Export Control and Sanctions Compliance
You represent and warrant that You are not, and are not acting on behalf of:
any individual or entity that is, or is owned or controlled by persons or entities that are, the subject of any sanctions administered or enforced by the U.S. Department of the Treasury’s Office of Foreign Assets Control (OFAC), the U.S. Department of State, the United Nations Security Council, the European Union (including under its Common Foreign and Security Policy), His Majesty's Treasury of the United Kingdom, or any other relevant sanctions authority (collectively, "Sanctions"); nor
any individual or entity located, organized, or resident in a country or territory that is, or whose government is, the subject of comprehensive territorial sanctions by the aforementioned authorities (collectively, "Embargoed Territories").
Severability and Waiver
Severability
If any provision of these Terms is held to be unenforceable or invalid, such provision will be changed and interpreted to accomplish the objectives of such provision to the greatest extent possible under applicable law and the remaining provisions will continue in full force and effect.
Waiver
Except as provided herein, the failure to exercise a right or to require performance of an obligation under this Terms shall not effect a party's ability to exercise such right or require such performance at any time thereafter nor shall be the waiver of a breach constitute a waiver of any subsequent breach.
Translation Interpretation
These Terms and Conditions may have been translated if We have made them available to You on our Service. You agree that the original English text shall prevail in the case of a dispute.
Changes to These Terms and Conditions
We reserve the right, at Our sole discretion, to modify or replace these Terms at any time.
If a revision is material, we will make reasonable efforts to provide at least 30 days' notice prior to any new terms taking effect, for example by sending an email to the address associated with your Account or by posting a notice on our Service.
By continuing to access or use Our Service after those revisions become effective, You agree to be bound by the revised terms. If You do not agree to the new terms, your sole remedy is to terminate your subscription and stop using the Service before the new terms take effect.
Contact Us
If you have any questions about these Terms and Conditions, You can contact us:
By email: [email protected]
Last updated